Lincoln Digs

Lincoln Digs Ltd operates as a provider of student accommodation within the city of Lincoln. The firm specialises in offering housing solutions tailored for students, with a portfolio that includes over 120 student houses located in central Lincoln. These properties range in size from one to seven bedrooms, catering to diverse student needs. While primarily focused on the student market, Lincoln Digs also extends its services to professionals seeking accommodation in the city centre.

The company is accredited by the University of Lincoln Student Union Accreditation Scheme, demonstrating its adherence to established standards for student housing. The company possesses over 21 years of experience in the provision of housing and customer service to its tenants. This extensive background is reflected in the expertise of its leadership team. Clive Franklin, a Managing Director, has over 15 years of experience within the student letting industry, having previously established Franklin & Hall Ltd in 2001.

This earlier company focused on converting residential properties into student lets. The firm's accreditation with the University of Lincoln has been maintained for 12 years, initially under Franklin & Hall Properties Ltd, before transitioning to the Lincoln Digs Ltd trading name approximately five years ago. In addition to its university accreditation, Lincoln Digs holds several other professional memberships and registrations. The company is a member of Propertymark, an industry body for property professionals.

It is also registered with the Property Redress Scheme (PRS), which provides an independent service for resolving disputes between members and their clients. Furthermore, Lincoln Digs is an affiliate member of the City of Lincoln Trusted Landlord Scheme. These affiliations collectively underscore the company's commitment to industry standards and tenant welfare. Lincoln Digs provides furnished properties designed to meet the requirements of student living.

Each bedroom typically includes a double or three-quarter bed, a wardrobe, a chest of drawers, a desk, and a chair. The kitchens in the properties are equipped with a washing machine, a fridge freezer, a hob, an oven, and a vacuum cleaner. Communal living areas are furnished with a sofa and a coffee table. Where feasible, a dining table and chairs are also provided, though televisions are not standard in all properties.

A key feature of the accommodation package is the inclusion of all utility bills, covering water, gas, electricity, and a Wi-Fi connection, without a monetary cap on usage. A basic TV package and a TV Licence for the communal room are also part of this inclusive offering. The firm offers flexible rent payment options, allowing tenants to align their payments with their student finance schedules. There are no signing fees associated with securing a property.

The company operates without requiring a deposit, instead requesting a guarantor. Lincoln Digs maintains a focus on tenant support, providing immediate responses to tenant needs and offering 24/7 support through its local office and an out-of-hours team. For property maintenance, the company offers services including general property upkeep and garden maintenance, with specific charges for these services. An out-of-hours emergency call-out service is also available to address urgent issues.

The company's complaint procedure involves submitting concerns via email, with an acknowledgment within 24 working hours and a full reply within 15 days. Unresolved complaints can be directed to the Property Redress Scheme, of which Lincoln Digs is a member.