Privacy Policy

1. Introduction

AgentHMO ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website agenthmo.co.uk (the "Service").

AgentHMO is a trading style of Mattison Capital Ltd, a private limited company registered in England and Wales (Company Number: 08952368), with its registered office at 7 Bell Yard, London, England, WC2A 2JR. AgentHMO is a marketplace platform for House in Multiple Occupation (HMO) properties in the United Kingdom. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, job title
• Property Information: Property details, addresses, postcodes, property specifications
• Contact Forms: Information submitted through contact, valuation, or inquiry forms
• Communications: Messages, inquiries, and other communications you send to us

2.2 Automatically Collected Information

When you visit our Service, we automatically collect certain information:

• Usage Data: Pages visited, time spent, links clicked, search queries
• Device Information: IP address, browser type, device type, operating system
• Location Data: General location information based on IP address
• Cookies: See our Cookie Policy section below

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Service
• To process and respond to your inquiries and requests
• To facilitate property listings and marketplace transactions
• To send you updates, newsletters, and marketing communications (with your consent)
• To analyze usage patterns and improve user experience
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Email service providers (Resend)
• Cloud hosting services (Vercel, Supabase)
• Analytics providers (Google Analytics)
• Payment processors (if applicable)

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

We use industry-standard security measures including encryption, secure servers, and access controls.

6. Your Rights

Under UK GDPR and data protection laws, you have the following rights:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal information
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at hello@agenthmo.co.uk.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use cookies for:

• Essential functionality (authentication, preferences)
• Analytics (Google Analytics, Google Tag Manager)
• Performance monitoring

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your information, we will securely delete or anonymize it.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Company: Mattison Capital Ltd (trading as AgentHMO)
• Company Number: 08952368
• Registered Office: 7 Bell Yard, London, England, WC2A 2JR
• Email: hello@agenthmo.co.uk
• Website: agenthmo.co.uk/contact

For data protection inquiries, you can also contact the UK Information Commissioner's Office (ICO) at ico.org.uk.