Pat Robson & Co

Pat Robson & Co. is a prominent residential lettings and sales agent based in Newcastle upon Tyne, established in 1998. The company operates with two offices in Jesmond and Gosforth, providing extensive coverage across major private rental and homeowner-occupied regions within the city. The firm's primary focus encompasses residential sales and lettings, offering a diverse portfolio of fully managed residential properties for rent and a continuously updated selection for sale.

Pat Robson & Co. aims to provide a broad choice to clients, irrespective of their specific property requirements. The business was co-founded in 1998 by Tim Nixon and Pat Robson, with an initial ethos centered on delivering comprehensive customer service. In its early years, the company focused on securing exclusive agency agreements with various organizations to provide corporate tenants for its landlord clients.

As Newcastle developed, Pat Robson & Co. expanded its professional lettings department, establishing itself as a significant provider of high-quality residential professional lets. The firm further developed its student letting department, acquiring expertise in complex Houses in Multiple Occupation (HMO) regulations and fostering relationships with local universities. More recently, the company has grown through mergers and acquisitions, including Bellwood Associates, Charles Lamb Residential Lettings, and Ashburton Lettings, resulting in a managed portfolio of nearly 1,000 properties across Newcastle.

Pat Robson & Co. maintains a dedicated student department, reflecting its significant experience in the student accommodation sector in Newcastle upon Tyne. The company has over 20 years of experience assisting students in finding suitable accommodation and currently manages a portfolio of over 300 student properties. These properties are primarily located in key student areas such as Jesmond, Sandyford, Heaton, and the City Centre.

The firm emphasizes understanding student needs and offers services tailored to this demographic, including evening, weekend, and group viewings, with offices providing viewings until 6:30 pm on weeknights and from 9 am to 4 pm on Saturdays. Since its inception, the company has housed over 25,000 tenants and currently assists more than 1,500 students annually. 's operations, contributing significantly to its sustained success. The company cultivates client relationships based on trust, service quality, and in-depth knowledge of the property market, drawing on over 200 years of combined industry experience among its staff.

The firm's strength lies in its ability to adapt to evolving market demands, enabling it to offer advice and solutions to clients. Pat Robson & Co. is a member of several professional and regulatory bodies, including ARLA Propertymark, NAEA Propertymark, and The Property Ombudsman. Adherence to their codes of conduct ensures the company operates to professional standards that often exceed legal requirements, providing clients with a professional service and safeguarding their money through schemes like Propertymark's Client Money Protection.

All new agency staff members are encouraged to obtain National Federation of Property Professional (NFOPP) qualifications and receive in-house training for career progression. The firm's property management services extend beyond tenant placement to include day-to-day operational aspects, such as instructing tenant-reported maintenance issues with 24-hour reporting available year-round. Pat Robson & Co. also handles the renewal of safety certificates to ensure property compliance and provides an out-of-hours service for urgent matters.

The company liaises with chosen contractors, managing communications and key releases as required. Pat Robson & Co. is registered with the Information Commissioner's Office (ICO) and maintains full GDPR compliance, in addition to adhering to Anti-Money Laundering Regulations. The company continues to seek opportunities for expansion within the North East marketplace.