Star Student Lettings

Star Student Lettings operates as a specialist student letting agency based in Exeter, focusing on the letting and management of off-campus student accommodation. The firm was established in 2001 and has since provided over two decades of service within the Exeter student housing sector. The company aims to deliver a professional service to both landlords and students, positioning itself at the forefront of the local student housing market. The company's staff are experienced in various aspects of student property, including Houses of Multiple Occupation (HMO) and Article 4 direction.

Some members of the team are qualified by the Association of Residential Letting Agents (ARLA) or are currently undergoing their examinations. Star Student Lettings offers a selection of student homes, ranging from studios to larger properties with up to nine bedrooms, designed to provide a shared home experience for university students. The team collectively possesses extensive experience in the student property sector. For students, the company's objective is to assist in locating new homes at appropriate prices and in suitable locations.

Star Student Lettings is committed to ensuring a straightforward and efficient letting experience for tenants. The firm adopts a direct approach, engaging with tenants and addressing issues promptly. This includes taking prompt action on maintenance concerns through a network of trusted contractors. The company also offers advice, provides maps indicating prime locations, and assists groups with budget planning and area selection.

Managed properties benefit from a dedicated Tenancy Management team and a 24-hour helpline for emergency situations. Star Student Lettings provides services for landlords, assisting both new investors and those with extensive portfolios. The company offers a management service designed to alleviate landlord responsibilities. This includes advising on optimal locations for HMO investments and strategies to achieve competitive rental income.

The "Fully Managed" service is intended to ensure property asset management and maximise rental returns. For experienced landlords, the firm also offers a Tenant Find service or a Rent Collection only option. The company's offices are strategically located near student areas, facilitating property marketing and access. The firm operates as a family-owned business situated in Exeter City Centre, distinguishing itself from franchise or online agencies.

Star Student Lettings is a voluntary member of ARLA Propertymark, adhering to a strict code of practice and operating under a client money protection scheme. Additionally, the company is a member of The Tenancy Deposit Scheme (TDS) and The Property Ombudsman (TPO), with membership number D03603. These affiliations ensure adherence to industry standards and provide an independent redress scheme for consumer complaints. The company also maintains a working relationship with Exeter City Council's Environmental Health department.