The Flat Company

The Flat Company, now operating as IERO Property, functions as a dedicated sales and letting agency based in Edinburgh, extending its services across Edinburgh and the wider Lothians region. The firm is committed to providing a comprehensive range of property solutions for both landlords and tenants. Established in 2000, the company has built its operations on core principles that include proven management processes, innovative property marketing strategies, and reliable insurance protection for its clients. Since its inception, the company has focused on managing high-quality properties within Edinburgh.

This approach has contributed to its steady growth, with a significant portion of new business, over 80%, originating from client recommendations. The firm prides itself on a personalised and tailored service designed to reflect the unique requirements of each property journey, whether clients are looking to sell, rent, or let a property. The company aims to go beyond typical agency services, striving to provide exceptional care and support throughout every stage of the property process. For property owners and landlords, the company offers a robust suite of services.

These include a full management service and a tenant finding service, designed to streamline the letting process. The firm also provides specialised advice on short-term letting, buy-to-let investment, and portfolio finance and management. Furthermore, the company extends its expertise to tax advice and guidance for overseas landlords, alongside project management for property upgrading and refurbishment. Property marketing efforts are designed to maximise exposure, utilising multiple online channels to unlock a property's full potential.

Clients also benefit from secure online access to comprehensive account and management information, ensuring transparency and peace of mind. The management fee includes rent guarantee and damage protection, mitigating financial concerns for landlords. The company also caters to the needs of tenants, assisting them in finding suitable properties, whether furnished or unfurnished. Historically, The Flat Company has managed properties for both professional and student tenants, a commitment that continues under the IERO Property brand.

The experienced team works diligently to match properties to tenants, ensuring a seamless and straightforward rental process. The firm's extensive knowledge and established database of prospective tenants contribute to achieving optimal outcomes for all parties involved in the letting process. The firm's operations are underpinned by a dedicated and experienced team. The company invests in its staff, fostering an environment where clients consistently interact with familiar faces.

This commitment to its people ensures the delivery of outstanding service and expert advice on a variety of property matters. The ongoing investment in training and technology provides a competitive advantage, allowing the company to effectively market properties and manage client interests. The Flat Company, as IERO Property, maintains a strong focus on client satisfaction and operational excellence, guided by its foundational principles established over two decades ago.