Urban Sales and Lettings

Urban Sales and Lettings was established in 2008 by co-founders Oliver Atkinson and Sarah Male, who were qualified business professionals rather than traditional estate agents. The company was founded on the principle that the necessity for expensive high street premises to market properties for sale or rent had become redundant with the advent of online platforms such as Rightmove and Zoopla. This foundational belief led Urban Sales and Lettings to pioneer the concept of the online estate agent, aiming to provide a more cost-effective and transparent alternative to conventional high street agencies. The firm has consistently upheld customer service and value as its core operational values since its inception.

The company's operational model integrates modern technology with established industry practices to deliver property lettings and management services. Urban Sales and Lettings ensures that all its staff members hold qualifications from either the National Association of Estate Agents (NAEA) or the Association of Residential Letting Agents (ARLA). This commitment to professional accreditation is intended to provide a comprehensive estate agency service, maintaining a seamless process from the initial instruction through to completion. The firm invests in its internal systems and staff, recognizing that reliance solely on major property portals is insufficient for a complete service offering.

For property sales, Urban Sales and Lettings assists clients in identifying suitable buyers and securing optimal prices. The company's team guides clients through the entire sales process. Services offered to sellers typically include an in-person valuation of the property, an Energy Performance Certificate (EPC), a floor plan, and professional photography. Additionally, the firm provides accompanied viewings, sales progression support, and premium listings on property portals.

Clients have the option to choose from various packages, which may include paying the fee upfront or deferring a portion of the payment until the completion of the sale. In the realm of lettings, Urban Sales and Lettings offers a comprehensive management package designed to assist landlords. The firm's dedicated lettings team supports clients with all aspects of renting out a property, from tenant acquisition to ongoing management. Lettings services encompass listing properties on multiple online platforms, providing email and text alerts, and offering support from ARLA-registered agents.

Furthermore, the company conducts tenant referencing and Right to Rent checks. A 12-month eviction guarantee is also provided as part of their service offerings for landlords. Urban Sales and Lettings has established itself as an online estate agent operating across the UK. The company has facilitated the sale and letting of properties exceeding £1 billion in value, resulting in estimated savings of over £50 million in fees for its customers.

The firm has received recognition within the industry, including an award at the Landlord & Letting Awards of 2016/17. Customer feedback frequently rates the company with five stars, reflecting its reputation in the sector. While the company covers the entirety of the UK, it maintains a strong local presence in areas such as Chester and its surrounding regions. The primary focus of Urban Sales and Lettings is on general residential property sales and lettings.

The company's services are geared towards individual homeowners and landlords managing standard residential properties. Information available on the company's website and related sources does not specifically detail experience or services pertaining to Purpose-Built Student Accommodation (PBSA). The firm's offerings, as described, are broadly applicable to the wider residential market rather than specialized student housing sectors.