Riviera Insurance

Riviera Insurance Group is an insurance broker based in Torquay, specialising in a comprehensive range of business, taxi, and personal insurance products. The company extends its services across the entire United Kingdom. Established in 2015 by Kevin Davies, the firm initially focused on taxi insurance, but has since significantly expanded its product offerings. Through strategic partnerships with numerous leading UK insurance companies, Riviera Insurance Group now provides a greatly diversified portfolio of coverage options.

From its humble beginnings in a shared office space with just two employees, the group has grown to employ a team of over 25 advisors operating across four distinct insurance broker brands. Integrity and a strong commitment to customer service are central to Riviera Insurance Group's operational culture. The firm consistently achieves high ratings on platforms such as Google and Facebook, which reflect its dedication to providing excellent value, fostering strong customer relationships, and maintaining streamlined claims handling processes. 5 million in insurance premiums, underpinned by its focus on exceptional customer service and efficient claims procedures.

As an insurance broker, Riviera Insurance Group collaborates with some of the UK's top insurance providers, enabling it to offer exclusive schemes and rates that may not be available elsewhere. The company actively searches the market on behalf of its clients, aiming to save them both time and money in securing appropriate insurance coverage. Riviera Insurance Group is committed to delivering a fully personal service, distinguishing itself by empowering its staff to directly contact and negotiate with insurance companies and underwriters on behalf of clients, thereby avoiding the use of call centres. This approach ensures a tailored experience for customers across the whole UK.

The firm also provides a 24-hour claims line, ensuring that support is available to clients whenever needed. For individuals located in Torbay, Riviera Insurance maintains a high street office on Union Street in Torquay, where clients can arrange their insurance in person. Furthermore, the company's commercial insurance team offers on-site visits to business premises within the South West region, including locations such as Exeter, Paignton, Totnes, Plymouth, and Brixham, to discuss specific business insurance requirements at a time convenient for the client. The company demonstrates a commitment to modern technology and professional development.

Riviera Insurance Group has invested in new technological solutions, including upgrades to its IT infrastructure, which has facilitated an increase in its panel of insurers. A notable development is the introduction of the Riviera Insurance App, designed to provide clients with easy access to essential insurance details, enabling them to upload documents, view policy information, and report claims directly through the application. The firm has also launched a new online insurance quote system. In terms of human capital, Riviera Insurance ensures its team comprises fully trained advisors, many of whom have obtained professional certifications from the Chartered Institute of Insurance, with the company providing financial support for these qualifications.

Advisors receive robust, ongoing in-house training to maintain a high level of service. While Riviera Insurance Group offers a broad spectrum of personal and business insurance products, including comprehensive home insurance, its primary focus is not specifically on Purpose-Built Student Accommodation (PBSA). The firm's expertise is concentrated on general business and personal insurance, encompassing a wide array of coverages designed for various individual and commercial needs. However, entities or individuals involved in the broader property sector, including those with residential properties, may find the company's general business or home insurance products relevant to their specific requirements.