Clan Gordon

Clan Gordon is an award-winning letting agent and property management service based in Edinburgh, Scotland. The firm focuses on simplifying the property rental process through clear and regular communication, alongside a responsive and attentive service. Clan Gordon's approach is centered on delivering outstanding service in property management, aiming to make the letting experience straightforward for landlords, tenants, and property investors. The company has established itself as one of the top-rated letting agencies in Edinburgh and Scotland due to its customer service levels.

Established in 2007 by brothers Andrew and Jonathan Gordon, the company was founded with the aim of addressing shortcomings in the letting industry. The founders sought to create a service that treated both tenants and landlords with respect, delivering the quality of service everyone deserves. Clan Gordon operates with a commitment to upholding high standards, working with landlords who are dedicated to providing quality service for tenants that they would expect to receive themselves. The firm's operational philosophy ensures that properties are well-maintained and meet or exceed the Repairing Standard, which helps attract high-quality tenants.

Clan Gordon offers comprehensive property management services designed to ensure landlords' peace of mind. These services include thorough tenant vetting to secure reliable occupants who care for properties and pay rent on time. The company manages legal obligations, ensuring properties are safe, inspections are conducted, and all relevant standards are met. Furthermore, Clan Gordon handles maintenance issues, repairs, and property improvements, and assists landlords with portfolio expansion.

The firm is regulated by ARLA Propertymark and RICS, underscoring its commitment to professional standards. Clan Gordon is noted as one of a limited number of Edinburgh letting agents with a dedicated team of property management professionals and in-house chartered surveyors solely focused on lettings. The company's "One Team" structure ensures that a collective of specialists works behind the scenes, covering aspects from lettings and new business to maintenance and compliance, providing expert support at every stage of the letting journey. While Clan Gordon's services cater to a broad range of landlords and tenants, the company also engages with the student accommodation sector in Edinburgh.

The firm facilitates student property applications, requiring either a UK-based guarantor or six months' rent paid in advance for students to pass reference checks. Clan Gordon's website lists various properties suitable for students, ranging from one-bedroom flats to multi-bedroom properties, available furnished or unfurnished. The company's property listings on platforms like Citylets and Rightmove indicate availability for student tenants, showcasing their involvement in providing housing options for the student population in Edinburgh. The firm's expertise in managing diverse rental properties extends to ensuring student-friendly flats meet necessary standards and compliance.

Clan Gordon has earned significant trust from its clientele, with 100% of landlords and 97% of tenants reportedly trusting the firm with their property management needs. This level of trust is supported by the company's emphasis on excellent communication, ensuring that an expert is always available to assist. The firm's consistent approach and one-team methodology aim to guarantee a first-class service. Clan Gordon has also received industry recognition, including the EA Masters Best Letting Agent Gold award and the allAgents Best Letting Agent awards for Scotland and Edinburgh in 2021.

Additionally, the company was recognized as Scotland Letting Agency of the Year at the 2016 Sunday Times Lettings Agency of the Year Awards. The company is also a Living Wage employer.