Frampton & Roebuck

Frampton & Roebuck is a letting and property management firm based in Durham City, County Durham, UK. The company operates from its premises at 28 New Elvet, Durham, DH1 3AL. Founded by Steven Frampton and Simon Roebuck, the firm is built on a commitment to delivering first-class service across all levels of its operations. Both founders have established careers within the region's estate agency and chartered surveying sectors, and their extensive local knowledge of Durham City and its surrounding areas informs their approach to property management.

The company draws on over two decades of experience in the estate agency field. The firm places a strong emphasis on a personalized approach to property management, rejecting a "one size fits all" methodology for landlords and tenants. Frampton & Roebuck recognizes that a landlord's property, whether an investment or a former residence, becomes the home of its tenants. This perspective drives the company to tailor each service, ensuring that every tenancy receives careful attention and consideration.

The company's dedication to service has been recognized through multiple accolades, including the North East Letting Agent of the Year award at The ESTAs in 2016, 2017, and 2020. Frampton & Roebuck's professional standing is underpinned by its qualifications and accreditations within the industry. The firm's principals are qualified in Residential Lettings & Property Management, holding the Level 3 Award from the National Federation of Property Professionals. Furthermore, the company is an accredited member of both ARLA and NALS, demonstrating adherence to industry standards and best practices in residential lettings.

The firm offers comprehensive property services, encompassing meticulous marketing and advertising strategies, thorough credit checks and referencing for prospective tenants, and detailed property management and accounting. These services are designed to support both individual tenancies and larger property portfolios, ensuring legal compliance and efficient operation for landlords. A significant area of expertise for Frampton & Roebuck lies in the student accommodation sector, where the firm has established a strong presence. The company possesses extensive experience in connecting landlords with responsible student tenants, leveraging the founders' own graduate experiences to understand the unique needs and challenges of this demographic.

This insight allows the firm to manage student properties and tenancies effectively, aiming to provide a smooth and hassle-free experience for landlords. Frampton & Roebuck offers specialized student landlord services, which include efficient tenant set-up and sign-up processes, comprehensive tenancy management, and an enhanced "Management+" option that provides additional peace of mind, such as full boiler and heating system protection. The firm's active involvement in the Durham student housing market is further evidenced by its participation in multi-agency meetings with Durham University and other key stakeholders to discuss student accommodation provisions.