Gardiner Waters

Gardiner Waters is a property management and factoring services company established in 2016 by Craig Gardiner and Tony Waters. The firm operates as an owner-operated business, supported by an administrative team, and aims to foster straightforward working relationships with its clients. Based in Glasgow, the company provides comprehensive letting and factoring management services to a diverse client base, including individual homeowners and professional investors. The company offers a full property management service, encompassing various aspects from onboarding and ensuring property compliance to creating advertisements and setting up new tenancies.

Gardiner Waters manages the day-to-day operations of properties, aiming to provide a seamless experience for landlords. This service includes confirming property compliance, registering deposits, updating utility and council tax accounts, preparing property inventories, and conducting key handovers and check-ins. The firm also handles property inspections, maintenance and contractor management, and compliance management. Landlords receive rent payments the day after they are received, accompanied by emailed statements detailing income and expenditure, and have access to a landlord login for all relevant documents.

In addition to letting and property management, Gardiner Waters provides factoring services designed to maintain property value and enhance the living experience in multi-property developments. The firm establishes a pre-planned maintenance schedule covering aspects such as landscaping, cleaning stairways, and lift maintenance. Gardiner Waters manages contractor invoices and requests payment from owners to replenish client accounts. The factoring services include an initial development appraisal for pre-planned maintenance and compliance, budget preparation and issuance to owners, and arranging annual building insurance and lift inspection policies where required.

The company also administers a property owners' float. Gardiner Waters possesses experience in the management of Houses in Multiple Occupation (HMOs), a service that aligns with the needs of student properties. Co-founder Tony Waters brings over three decades of experience from Strathclyde Fire and Rescue, contributing in-depth knowledge of the HMO market in Glasgow. His expertise assists landlords in navigating the complexities of setting up and managing HMO properties.

Craig Gardiner's background includes investing in Glasgow properties and expanding the business into HMO management. The company's property search functionality specifically includes an option to filter for "Student properties only," indicating their engagement with this sector. Gardiner Waters serves individual homeowners and professional investors located both within the UK and internationally. The firm also works with larger institutions and accepts client referrals from solicitors, mortgage advisors, and other partners in the Glasgow area.

The company's operational approach emphasizes a single point of contact for clients regarding their property or tenancy queries. This method aims to streamline communication and provide direct support.