Sales & Lettings Angels

Sales & Lettings Angels is an independent property agency established in 2014, which has grown to become one of the largest agencies operating in Cardiff and its surrounding areas. The firm was founded by Kelly Simms, who brought 10 years of prior experience in both lettings and estate agency to the company's inception. Sales & Lettings Angels is owned by a single director with 13 years of industry experience, aiming to provide a personal and professional service. The company operates from an office located on Woodville Road in Cathays, Cardiff, offering a comprehensive range of sales and rental services.

The team at Sales & Lettings Angels consists of highly trained, hard-working, and enthusiastic property professionals who are dedicated to both property and customer service. The firm prioritises employing staff based on personality in addition to skill set, ensuring an exceptional level of customer service for clients buying, selling, or renting property. Every member of the team has obtained at least one nationally recognised property-related qualification, and all staff undergo regular training and examinations to maintain competence in current legislation and market trends. Furthermore, the team is committed to Continuous Professional Development, with staff enrolled in either NVQs or the Technical Award in Residential Letting & Property Management.

Many team members have personal experience renting properties in Cardiff, and several are landlords themselves, providing a practical understanding of client needs and potential frustrations. Sales & Lettings Angels specialises in letting high-quality accommodation to a diverse clientele, including students, professionals, and families, with the goal of offering an unsurpassed service within the industry. The company's sales department focuses on buy-to-let investment opportunities in Cardiff and other major cities across the UK. Beyond investments, the firm also handles the sale of residential homes and occasionally equestrian properties.

In 2016, the company achieved a 0% void period rate on its managed portfolio and reported £0 arrears on properties managed by Lettings Angels from the beginning of tenancies, demonstrating a commitment to effective property management. A significant area of expertise for Sales & Lettings Angels is student accommodation in Cardiff, covering areas such as Cathays, Roath, and Heath. The firm aims to simplify the process of finding student properties, offering guidance on various aspects including budgeting, the letting process, and information for parents or guardians acting as guarantors. The team includes current and former students, providing them with firsthand understanding of the student renting experience.

Sales & Lettings Angels offers a range of student housing options, including both Houses in Multiple Occupation (HMOs) for larger groups and self-contained apartments located conveniently near Cardiff's university campuses. The company also provides advice on practical considerations for student living, such as parking permits in areas where they are required. Sales & Lettings Angels is a member of several corporate professional bodies, adhering to high levels of compliance and codes of conduct. The firm is proud of its affiliations with professional organisations and ensures that all staff either hold or are actively working towards the National Federation for Property Professionals (NFOPP) Level 3 qualification.

To stay abreast of the latest legislative standards, the company's staff regularly attend courses organised by the National Landlords Association, ensuring continuous monitoring and improvement of their processes. The firm embraces change and adapts quickly to fluctuations in the economic climate and technological advancements to provide an efficient and dynamic experience for its customers. Sales & Lettings Angels operates a paperless office, utilising digital signature technology and emails for all internal and external paperwork to enhance efficiency and reduce its environmental footprint. The company offers extended operating hours, from 8 am to 7 pm Monday through Friday and 10 am to 3 pm on Saturdays, to accommodate clients' schedules.