The Living Room (TLR Estates)

The Living Room, operating as TLR Estates, is a single-office letting agency based in Cardiff, established with a core philosophy of delivering exceptional customer service through a common-sense and honest approach to lettings. The company's primary objective is not to be the largest agent in the market, but rather to be recognised for providing the best possible service to all its clients. This commitment extends to landlords, tenants, and the network of tradespeople with whom the firm collaborates. The Living Room aims to raise the bar for letting agents by focusing on client relationships and a distinct service model.

The firm offers comprehensive lettings and property management services, drawing on over a decade of experience in the industry. The team collectively possesses over 35 years of experience, enabling them to provide knowledgeable support to landlords seeking to maximise their property investments. The Living Room works with forward-thinking landlords who are dedicated to offering high-quality accommodation. The company employs modern technological solutions for efficiency, including online contract signing and referencing through platforms like Goodlord, aiming for a paper-free process.

com, and Spareroom, in addition to their own website. A significant aspect of The Living Room's operations is its focus on student accommodation in Cardiff. The company distinguishes itself by treating student tenants as credible paying customers, acknowledging their unique needs and providing support throughout their tenancy. Many members of the team have personal experience attending universities in Cardiff, which informs their understanding of the student market.

Services tailored for students include chauffeured viewings to multiple properties, 24/7 telephone support for emergencies, and a streamlined online process for guarantor agreements. The Living Room's portfolio for students includes a range of properties, from two-bedroom flats to house-shares with four to eight bedrooms, some of which include bills. The Living Room operates from a unique office located in Cathays, Cardiff, and maintains a small team dedicated to providing personalised service. The company prioritises compliance with industry standards and regulations, including Rent Smart Wales practices, property redress schemes, and client money protection.

The firm is a member of the Property Redress Scheme (PRS) and the Money Shield Client Money Protection Scheme. The Living Room also prides itself on its network of trusted tradespeople, who are available to assist with maintenance and emergencies, ensuring properties are well-maintained. The company's approach is centred on building strong, lasting relationships with both landlords and tenants, fostering an environment where clients feel valued and supported.