Total Letting Company

Total Letting Company operates as an independent, owner-led letting agency situated in Exeter. The business was established by Emma Hodgson over 25 years ago, and she has since guided its expansion and development. The firm distinguishes itself by specializing exclusively in lettings, rather than treating it as a supplementary service to property sales. This focused approach allows the company to dedicate its efforts entirely to the rental market, serving both landlords and tenants within the Exeter area.

The company operates without the bureaucratic structures often associated with larger corporate networks. This independent framework ensures that all decisions are made locally, enabling the firm to respond swiftly to changing market conditions and the specific needs of individual clients. Total Letting Company's philosophy for successful lettings is rooted in fostering long-term relationships, built on principles of trust and transparency. The firm is committed to providing landlords with regular, concise updates and maintaining open lines of communication with tenants throughout their tenancy periods.

Total Letting Company offers a range of services designed to accommodate the varied requirements of landlords, recognizing that property owners may need different levels of assistance. These services are structured into three primary levels: Full Management, Tenant Find with Maintenance Management, and Tenant Find Only. The Full Management service is intended for landlords who prefer to delegate the day-to-day oversight of their property, including the prompt handling of tenant and maintenance issues, supported by a designated out-of-office number for genuine emergencies. The Tenant Find with Maintenance Management option is tailored for landlords who require assistance with securing suitable tenants, annual safety checks, certification, and general maintenance concerns that may arise during a tenancy, while managing daily operations themselves.

For landlords who wish to maintain and deal with the day-to-day management of their property but need support in identifying appropriate tenants, the Tenant Find Only service is available. Beyond these structured packages, the company's comprehensive service includes marketing properties, thorough tenant vetting processes, efficient rent collection, and overall property management, all aimed at helping landlords maximize their returns and assisting tenants in finding suitable homes. As a regulated agent, Total Letting Company holds ARLA Propertymark Protected status, which indicates its adherence to established industry best practice guidelines. This protection ensures that the company is backed by a Client Money Protection (CMP) scheme, with membership number CMP002713, providing safeguards for client funds.

The firm employs experienced and trained professionals who are required to undertake regular training to remain current with legislative changes and best practices within the residential letting industry. Total Letting Company is also a member of a government-approved independent redress scheme, the Property Redress Scheme, with membership number PRS001304, offering a mechanism for dispute resolution if required. The company's fee structures are designed to be straightforward, without hidden charges, contributing to a reputation largely built upon recommendations from satisfied clients. The company's registered office address is Ground Floor Suite, 26 Clifton Hill, Exeter, Devon, EX1 2DJ, and its company registration number is 08334550.