Arch Living

Arch Living operates as a property company primarily focused on the Leicester area, offering a range of accommodation solutions for both students and professionals. The firm facilitates property searches for individuals seeking their next home, alongside providing comprehensive letting services for property owners. Arch Living's online platform allows users to search for various property types, including apartments, flats, houses, rooms, shops, and studios, with filters for price ranges and the number of bedrooms. The company aims to connect tenants with suitable properties and assist landlords in managing their rental assets.

For students, Arch Living provides dedicated services under the "Arch Students" banner, guiding them through the process of finding student accommodation. The company's property search tools enable students to specify their preferences for property type, such as apartments, flats, or houses, and to filter by minimum and maximum rental prices per calendar month. This focus on student housing indicates the firm's understanding of the specific requirements and market dynamics associated with the student demographic in Leicester. The platform is designed to streamline the search for student homes, presenting available properties that align with various budgetary and spatial needs.

Arch Living also extends its services to professionals seeking accommodation. The company presents a selection of professional properties, allowing individuals to explore options that cater to their specific living requirements. Similar to the student offerings, the property search functionality for professionals includes criteria such as property type, price range, and the number of bedrooms. This dual focus on both student and professional markets demonstrates the company's broader engagement within the residential lettings sector, addressing the housing needs of different segments of the population within its operational area.

Beyond tenant-focused services, Arch Living provides support to landlords through its letting and property management offerings. The firm assists property owners in Leicester with the letting process, including property valuations to determine market worth. Landlords can access guides and information related to letting their properties, indicating a comprehensive approach to property management. The company's services aim to simplify the rental experience for landlords, from initial valuation to securing tenants and ongoing management.

A key aspect of Arch Living's operational framework is its maintenance and repair service. The company maintains a care team with a combined 35 years of experience, comprising plumbers, electricians, builders, plasterers, and cleaners, to address property maintenance issues. Arch Living categorises maintenance requests by priority, with urgent issues such as total loss of heating during winter, gas supply, electrical power, water supply, serious leaks, insecure doors or windows, and blocked foul drains or sole toilets, receiving attention within 24 hours of being reported. Secondary priority repairs, which affect comfort or convenience but are not critical, are typically addressed within three working days.

These include blocked drains, sinks, basins, and toilets (if another is available), total loss of hot water in summer (except for vulnerable households), minor plumbing leaks, minor electrical faults, and defective flooring causing trip hazards. Non-urgent repairs, such as general joinery work or non-urgent electrical tasks not listed as higher priority, are scheduled for completion within 30 working days. Arch Living is committed to industry standards, as evidenced by its affiliations with the My Deposit scheme, the Property Redress Scheme, and Safe Agent. These affiliations underscore the company's adherence to established regulations and best practices within the UK property sector, providing a framework for transparent and accountable service delivery.

The firm's structured approach to maintenance, coupled with its diverse property offerings and landlord support, positions it as a comprehensive property service provider in Leicester.