Statoncoe Lettings

Statoncoe Lettings operates as an independent letting agency rooted in the philosophy of "by landlords, for landlords," established by two local landlords who sought to offer a boutique lettings service. The firm aims to provide the same level of attention to detail and customer service that a self-managing landlord would typically offer. With a team possessing over 40 years of combined experience in rental marketing, the company manages properties as if they were its own, drawing on 20 years of direct landlord experience. Based in Teddington, Statoncoe Lettings extends its services across surrounding areas, including Kingston, Richmond, and Twickenham, focusing on South West London.

A core aspect of Statoncoe Lettings' service model is the provision of a personal manager for each property, a feature the company highlights as unique among local agents. These dedicated managers live locally and possess in-depth knowledge about their respective areas, positioning them to let properties more quickly and for maximum rent. This approach ensures an unrivalled level of customer service for both landlords and tenants, with managers available 24/7 for urgent issues such as hot water or leaks. The firm emphasizes a personalized service, believing that understanding the landlord, property, and specific needs forms a strong foundation for successful lettings.

Statoncoe Lettings demonstrates expertise in HMO (House in Multiple Occupation) property management, navigating government legislation and regulations to ensure compliance. The company takes responsibility for finding and vetting tenants, aiming to keep houses fully occupied and maximize investment returns. For HMO properties, the firm's dedicated house managers possess detailed knowledge of the property itself, the local area, and multiple occupancy rules. These managers are trained to understand the unique personality of each HMO property and strive to select like-minded housemates, balancing genders where appropriate, to minimize voids and foster harmonious living environments.

The company also conducts viewings at times convenient for prospective tenants, including virtual viewings for those relocating. The firm's extensive experience in property management has enabled it to cultivate a network of trusted maintenance experts. This network ensures properties are well-maintained, with 24/7 access to a property manager to address urgent issues promptly. Statoncoe Lettings operates with a policy of no hidden mark-ups, distinguishing itself by not charging contractors a commission for repair work, thereby ensuring fair pricing for landlords.

This practice contributes to building a reliable and trustworthy network of local tradespeople. The company also offers a deep understanding of how to maximize property investment and retain property wealth for the long term, providing comprehensive property solutions in collaboration with trusted advisors. Statoncoe Lettings has experienced growth primarily through customer recommendations, attracting both experienced portfolio landlords and individuals letting their homes for the first time. The firm's reputation is built on trust, allowing clients to confidently manage their property investments.

In recognition of its commitment to excellence, Statoncoe Lettings was Highly Commended as the Best Small Business at the Richmond Business Awards 2023, hosted by the London Borough of Richmond upon Thames Chamber of Commerce. This commendation underscores the company's dedication to providing top-notch property management services for both HMO and single let properties. The firm is also described as a community-focused business, aiming to make a positive impact in South West London.