SU Lets

SU Lets is a student accommodation agency based in Leicester, operating as a not-for-profit charitable trust. The firm was established in 2009, initially as DSU Lettings, and rebranded as SU Lets in 2012. This evolution provided a platform for the company's expansion across both Leicester universities. The company is recommended by both the De Montfort Students' Union and the University of Leicester Students' Union, establishing it as a trusted provider of student housing in the region.

SU Lets aims to offer private student accommodation in Leicester that aligns with student budgets and living requirements. Its office is located within the Students' Union at De Montfort University. The core mission of SU Lets is to elevate accommodation standards for students in Leicester. The firm is committed to operating with honesty, transparency, and fairness, with the goal of enhancing the student experience.

As a not-for-profit entity, any financial surplus is reinvested back into the organization or directly into initiatives benefiting students. The company's values include raising standards in student housing by requiring higher quality properties or a commitment to improvements, operating a code of standards for safety and quality, and investing in staff training and systems for regulatory compliance. SU Lets also prioritizes transparency and fairness by providing clear information on terms, avoiding hidden charges, and maintaining tenant-friendly deposit policies. The charitable trust has open governance, with representatives from both universities and student unions on its Board.

SU Lets provides a range of student accommodation options in Leicester, including purpose-built student halls, apartments, flats, and private houses. These offerings cater to various student needs, from first-time movers to mature students seeking convenient living spaces. The company also offers student studios for individuals desiring their own space while remaining close to friends, entertainment, and campus facilities. SU Lets manages almost 2,500 student beds across Leicester, providing options within walking distance of both De Montfort University and the University of Leicester.

For purpose-built student accommodation, the company often offers all-inclusive bills and no deposit. Private houses typically require a deposit ranging from £300-£350 per person. The firm works with landlords to ensure properties are furnished, regularly inspected, and well-maintained. The company's professional staff assist students with various aspects of property choice, including guidance on what to look for, council tax, budgeting, and safety.

SU Lets also accompanies students on viewings and supports them in booking suitable accommodation. For landlords, the firm offers services such as marketing, letting, and property management. The property management team keeps landlords informed about relevant legislation and ensures that standards for safety, security, and cleanliness are met. SU Lets also provides a Leased Service for landlords, guaranteeing rental income for a fixed term.

The company has an ongoing commitment to staff development, including training in areas such as student mental health, to ensure the team can provide appropriate support to student customers. SU Lets operates with a commitment to industry standards, evidenced by its pursuit of awards and accreditations. The company has achieved an "Excellent" rating on Trustpilot, reflecting positive feedback from tenants regarding smooth booking processes, prompt issue resolution, and a supportive environment. The firm's status as the only student housing and lettings agent recommended by both Student Unions in Leicester underscores its trusted position.

This endorsement, alongside its not-for-profit model and focus on student welfare, contributes to its reputation as a reliable provider. The company also extends its trusted provider status to Loughborough University, where it is the only student accommodation agency recommended by the university.