Symple

Symple operates as a digital platform designed to streamline property compliance and maintenance management for professionals in the UK property sector. The company provides a centralized system that replaces traditional methods involving calls, spreadsheets, and email chains, offering a more automated approach to essential property services. Symple's platform facilitates the booking, tracking, and completion of various compliance and maintenance jobs, aiming to reduce administrative burdens for its users. The firm's services are accessible through a cloud-based platform, allowing users to manage their property portfolios from any device without requiring software downloads.

The company offers a comprehensive suite of services crucial for property compliance and upkeep. These include booking gas safety certificates (CP12s), electrical installation condition reports (EICRs), energy performance certificates (EPCs), and PAT testing. Additionally, Symple arranges boiler servicing and non-emergency callouts. A key aspect of Symple's operation is its nationwide coverage, supported by a network of over 3,000 vetted and qualified engineers across the UK.

This network ensures that services are available in major towns and cities, as well as regional and rural areas, providing fast and reliable service for properties across the country. Symple's platform is designed for automation, handling various steps from renewal alerts to tenant communication. This automation aims to ensure that compliance tasks are managed efficiently, reducing the need for manual intervention from property managers, letting agents, and landlords. The system allows for instant bookings of services, eliminating the need for phone calls or extensive paperwork.

All certificates and service reports are delivered as PDFs and stored within the user's online dashboard for convenient access. The company emphasizes transparent pricing with competitive, fixed rates and no hidden costs, subscriptions, or minimum spend requirements. Symple is built to serve letting agents, landlords, and property managers, regardless of the size of their portfolio, from a single property to over 5,000 units. The platform integrates with various property management tools, including Alto, Propflo, and GlueDog, allowing for automatic synchronization of property, tenant, and keyholder data.

This integration capability helps to prevent double data entry and manual updates. For those managing student accommodation, the platform offers a solution for tracking and managing compliance renewals for multiple student lets, as highlighted by a user managing over 100 student properties. This demonstrates Symple's applicability and utility within the Purpose-Built Student Accommodation (PBSA) sector, where managing numerous properties and their compliance requirements can be complex. The company's operational model focuses on a fully managed process, coordinating with tenants, managing scheduling, and chasing certificates on behalf of its users.

5% on-time completion rate. In instances of delays, the team follows up with both the service provider and the tenant to facilitate rescheduling. The firm offers flexible payment options, including secure card payments at the time of booking, and a credit facility for letting agents and portfolio managers handling higher volumes of bookings. This approach aims to provide a streamlined and reliable experience for property professionals.