Balloon Letting Company

Balloon Letting Company Ltd is an independent residential lettings and management firm based in Bristol, operating from its office at 30-32 High Street, Westbury on Trym, BS9 3DZ. The company was launched in early 2021 by Ben Giles, who founded the firm with the goal of improving the lettings industry. The company strives to establish a higher standard for both landlords and tenants within the Bristol lettings market. A core philosophy of the firm is putting "people first," which underpins its commitment to building strong, trusting relationships with both property owners and renters.

Balloon Letting Company emphasises a personal touch, clear and honest communication, and a dedication to delivering on its promises. The firm's ethical approach has been recognised in local press. The company offers comprehensive services across all aspects of residential lettings in Bristol. These services encompass identifying and marketing properties, rent collection, and full property management.

The team at Balloon Letting Company brings a collective experience of over sixty years as Bristol letting agents, with Managing Director Ben Giles contributing over a decade of experience in the industry. This extensive background allows the firm to provide expertise in various residential property types, including flats, house shares, and student properties. The firm provides both "Let Only" and "Full Management" plans, designed to cater to diverse landlord requirements. Balloon Letting Company is a member of The Property Ombudsman Scheme and the Propertymark Client Money Protection Scheme, ensuring adherence to industry standards and consumer protection.

Balloon Letting Company maintains a dedicated focus on the student lettings market in Bristol, recognising the distinct requirements of this sector. The firm has established a specialised arm of the business to assist both students and landlords involved in student properties. The company partners with established student landlords, such as Big Student House, to drive high standards of accommodation for students in Bristol. The firm's expertise extends to understanding the specific considerations for student tenancies, including typical start dates, advertising timelines, and maintenance scheduling.

Balloon Letting Company holds official accreditation from the UWE Students Union and SGS, which provides the firm with access to students at UWE and positions it as a recommended agent by the student union housing office. This accreditation helps ensure maximum exposure when marketing student lettings in Bristol. The company aims to be a driving force in providing hassle-free, high-quality student accommodation and is recognised as one of the top three student letting agents in the area. Since its launch, Balloon Letting Company has received significant recognition within the industry and local media.

The firm was a finalist in the New Business category of the Bristol Life Awards and a finalist in the 'One to Watch' and 'Residential Agent' categories at the Bristol Property Awards. In 2023, the company was ranked among the top ten for lets of any branch in Bristol. The firm has garnered over 400 five-star reviews across platforms such as Google and AllAgents, reflecting its commitment to customer satisfaction. Balloon Letting Company has also been featured in prominent news outlets, including the Bristol Post, BBC News, and The Guardian, for its pioneering approach within the industry.

The company has experienced rapid growth since its inception, expanding its team and opening its first fully branded high street branch in Westbury village in 2024. By 2025, the team had grown to eleven members, and Managing Director Ben Giles was invited to serve as a judge at the Bristol Property Awards. The firm also demonstrates community involvement through its official partnership with the BillyChip Foundation, a homelessness charity.