Hey Hub

Hey Hub is a technology firm established in 2016 with a core mission to develop innovative and cutting-edge solutions for enhancing customer experience and operational efficiency across various real estate sectors. The company operates as a pioneer within the Prop-tech industry, providing an all-in-one platform designed to traverse multiple verticals and unlock value through unique customer experiences. Hey Hub has been acquired by Volaris Group and functions as part of Kinetic Solutions Ltd. The firm's overarching goal is to build thriving and engaging communities for its clients, with social engagement being a central aspect of its business since its inception.

The company offers a multi-sector platform that delivers value to real estate entities on a global scale. Its product suite includes HeyHub Community, HeyHub Facility, HeyHub Marketplace, HeyHub Property, and HeyHub Visitor. HeyHub Community is designed to connect staff, residents, and customers, equipping teams to deliver digital engagement and cultivate thriving communities. This module empowers customers to form connections, stay updated with news, and participate in local events.

HeyHub Facility digitises access to on-site service teams, aiming to improve operational efficiency and streamline workflows by eliminating unnecessary procedures. The HeyHub Marketplace provides e-commerce and retail payment functionalities, enabling food and drink ordering, retail purchases, and discounts, thereby creating new revenue opportunities. HeyHub Property offers tools for maintaining and managing residential properties, covering aspects from lettings to rent collection and simplifying overall tenant and building management. The HeyHub Visitor module focuses on revolutionising visitor-site interactions and engagement, allowing for personalised experiences.

While Hey Hub serves a broad range of real estate sectors, including residential, commercial, and mixed-use developments, it also possesses specific expertise in the Private Rented Sector (PBSA), student accommodation, build-to-rent, co-living, and housing associations. The HeyHub Student App is specifically designed to open communication channels between students, staff, and service teams, transforming student accommodation into engaged communities. This platform facilitates digital access to service teams through branded applications and streamlines customer-facing processes. Hey Hub has collaborated with education and facility management partners to develop a purpose-built platform with a unique technology stack, specifically engineered to encourage communication and drive engagement within student accommodation settings.

The company's solutions have been utilised by clients such as Derwent FM to foster a sense of community within student accommodation, and by Bouygues Energies & Services (UK) at Mithras Halls of Residence to ensure smooth site operations and student connectivity. The firm's technology stack is designed to enrich the customer experience, unify communities, streamline operations, and provide insights into audience behaviour. Hey Hub believes that by fostering engaged communities and simplifying access to on-site facilities, organisations are equipped with the necessary tools to maintain competitiveness in an evolving market. In 2021, the company expanded its global presence, deploying its platform to 30 new properties across two continents and adding a total of 300,000 new beds.

During the same period, Hey Hub's team more than doubled in size, growing from ten to twenty-two members, necessitating a move to larger offices to accommodate the expanding workforce. The company also introduced several new products and features to its platform in 2021, including QR Code Maintenance Issue Reporting, Events and Exhibitions, Induction and Document Sharing, News Articles, and a revamped Admin Panel. Hey Hub maintains offices in London, United Kingdom, and Mumbai, India.