HMO Heaven

HMO Heaven is a specialist property management and refurbishment company based in Newport, South Wales, focusing on Houses in Multiple Occupation (HMOs). The company's core mission is to create beautiful, affordable homes for housemates while simultaneously delivering guaranteed rent, freedom from tenant management, and peace of mind for landlords and investors. It aims to provide a comprehensive service that benefits both property owners and residents in the Newport area. For landlords and investors, HMO Heaven offers a hands-free service designed to provide consistent returns month after month and year after year.

This includes addressing challenges such as struggling to fill rooms, managing tenant calls, handling high utility bills, chasing rent payments, and keeping up with paperwork like right-to-rent checks, deposit registrations, and certificate renewals. The firm's approach is to manage all aspects of HMO ownership, ensuring compliance with rental and HMO regulations through its fully Rent Smart Wales licensed service. The company also offers an HMO Investor Package, which is a fully hands-free service covering property acquisition, refurbishment, and management to generate passive income. HMO Heaven is dedicated to providing high-quality living spaces for housemates, particularly professionals, in Newport.

The company strives to transform shared houses into well-maintained, appealing homes. Beyond individual housemates, the firm also provides corporate accommodation solutions for businesses with staff working in and around Newport, offering affordable and high-quality housing without requiring extensive legwork from the corporate client. This service aims to solve accommodation problems for corporate teams efficiently. The company's expertise extends to both HMO property management and refurbishment.

Its expert team is capable of transforming properties to enhance their appeal and deliver guaranteed returns for owners. HMO Heaven's property management includes a proactive minor maintenance service, which focuses on preserving the long-term condition of the asset and ensuring a high standard of living for tenants. This involves routine property inspections to identify and address minor wear-and-tear issues early, preventing them from escalating into more costly repairs. Additionally, the company provides bi-weekly professional cleaning to maintain hygiene and appeal, alongside thorough end-of-tenancy deep cleaning.

HMO Heaven operates with a distinct financial model for landlords, offering a "no fees" policy. The company does not charge landlords any fees but instead pays a guaranteed rent every month. This model is supported by charging tenants a slightly higher, yet affordable, rent, with HMO Heaven assuming the risk of empty rooms. Furthermore, the company handles and pays all utility bills for the properties it manages, relieving landlords of this administrative burden.

The firm was founded by Stephanie Taylor and Nicky Taylor, who, as landlords themselves, sought to create the kind of HMO management service they desired but could not find in the market. They aimed for a service that understood the demands of HMOs, prioritized honesty, hard work, tenant satisfaction, full occupancy, and property maintenance, all while ensuring landlord and investor contentment.