Huddle

Huddle Utilities operates as a provider of utility management services for shared households across the UK. The company aims to simplify the process of managing household bills by consolidating various services into a single, predictable monthly payment. This approach is designed to alleviate the administrative burden often associated with shared living arrangements, including those in student accommodation. Huddle Utilities focuses on delivering a streamlined experience for its customers, ensuring that essential services are readily available and managed efficiently.

The firm's operational model is built around clarity and ease of use, addressing common challenges faced by individuals residing in shared properties. The company offers a comprehensive package of utilities, which typically includes green energy, water, broadband, and a TV Licence. For its energy provision, Huddle Utilities partners with its in-house energy provider, TruEnergy, to supply 100% renewable electricity. This electricity is sourced entirely from onshore and offshore wind farms located within the United Kingdom.

Broadband services are delivered through Superfast Virgin Business, offering speeds that commence at 400Mbps. By bundling these essential services, Huddle Utilities provides a single point of contact and payment for multiple household necessities, aiming to enhance convenience for its customer base. A key aspect of Huddle Utilities' service is its financial model, which promotes individual accountability within shared living. The company employs a split-liability service, ensuring that each resident is responsible only for their own share of the bills.

This system is designed to prevent situations where one housemate might be required to cover the costs of others, and it also safeguards individual credit scores from being negatively impacted by the payment behaviour of co-residents. Customers receive a fixed monthly payment amount, which eliminates the potential for unexpected large bills, particularly during periods of higher consumption such as winter months. This predictable payment structure offers financial security and transparency to those managing shared household expenses. Sustainability forms a core component of Huddle Utilities' operational philosophy.

The company positions itself as the UK's greenest bills provider, reflecting its commitment to environmental responsibility. Beyond supplying 100% renewable electricity, Huddle Utilities actively participates in rewilding efforts in the Scottish Highlands. For every new sign-up, the company commits to planting a tree in partnership with Trees for Life. This initiative contributes to the restoration of the Caledonian Forest, which in turn supports diverse wildlife communities, including red squirrels, black grouse, capercaillie, pine martens, and golden eagles.

Furthermore, the tree planting efforts assist in combating climate change by removing and storing carbon dioxide from the atmosphere. Huddle Utilities maintains a dedicated customer support team to assist with any queries or advice. The customer service team is available from Monday to Friday, between 9:00 am and 5:00 pm, excluding Bank Holidays. The company's customer service has received positive feedback, with a "great" rating on Trustpilot.

Customers can initiate their service either online or through their landlord or letting agent, with the company providing assistance throughout the sign-up process. Huddle Utilities Ltd is registered with company number 09380853 and its registered address is Gable House, 239 Regents Park Road, London N3 3LF. The firm's business activities, as registered, include the trade of electricity and gas through mains, as well as wired and wireless telecommunications activities.