Ideal Quarters

Ideal Quarters Ltd operates as a limited company, officially registered within the jurisdictions of England and Wales. The company's registration details confirm its legal standing as a corporate entity, identified by Company Number 04189789. Furthermore, Ideal Quarters Ltd maintains a VAT Registration Number of 918 6868 68. The firm's registered office and primary operational address are located at 598 Romford Road, London, E12 5AF.

These foundational details establish the company's formal presence and operational base within the United Kingdom. The business activities undertaken by Ideal Quarters Ltd encompass aspects of property management and landlord responsibilities, as evidenced by its established procedures for handling resident interactions. The company addresses various service requests initiated by residents, indicating its direct involvement in the upkeep and administration of residential properties. These requests are managed through a defined process, which distinguishes between routine service needs and formal complaints.

The firm's operational scope includes addressing issues related to tenancy, demonstrating its engagement with the contractual and practical aspects of residential occupancy. Ideal Quarters Ltd is committed to upholding a standard of operation that aligns with regulatory requirements and industry benchmarks. The company explicitly states its aim to consistently comply with all relevant legislation, adhere to good practice, and follow industry guidance across its business activities. This commitment extends to the management of resident concerns and the overall delivery of its services.

The firm's approach to its operations is structured to ensure that its practices meet established legal frameworks and accepted standards within the property sector. The internal structure of Ideal Quarters Ltd supports its operational functions, particularly in managing resident relations and property services. The company employs personnel in roles such as Property Management Officers and Lettings Support Consultants, who are designated to address tenancy-related matters and service requests. Additionally, the organizational hierarchy includes Branch Managers, who may become involved in resolving more complex issues or complaints.

For escalated matters, the company's directors are responsible for conducting reviews, indicating a multi-tiered system for oversight and resolution within the firm. The comprehensive complaints procedure implemented by Ideal Quarters Ltd further illustrates its structured approach to business. This procedure is applicable to all facets of the company's operations, ensuring a consistent method for addressing expressions of dissatisfaction from residents. The firm defines a complaint as any expression of dissatisfaction regarding the standard of service, actions, or lack of action by the landlord, its staff, or those acting on its behalf, which affects a resident or group of residents.

This detailed framework underscores the company's focus on managing resident feedback and striving for resolution in its service delivery. Ideal Quarters Ltd's engagement with its residents extends to managing various aspects of their living experience, including responses to anti-social behaviour (ASB). While initial reports of ASB are handled in line with the company's specific ASB policy, any dissatisfaction expressed by a resident regarding the firm's handling of such reports can be escalated into a formal complaint. This demonstrates the company's commitment to reviewing its processes and addressing resident concerns comprehensively.

The company's operational framework is designed to provide clear channels for communication and resolution, ensuring that resident issues are acknowledged and processed through defined stages.