Relo Rooms

Relo Rooms was established in 2015 by Miles Pattison-Appleton, who founded the company with the objective of transforming the room rental market. The firm's inception was driven by Mr. Pattison-Appleton's personal experiences with substandard accommodation, high rents, unresponsive letting agents, unexpected fees, and restrictive 12-month contracts in shared housing. This led to a commitment to provide a superior rental experience for tenants in shared houses, aiming to revolutionise an industry perceived as outdated.

The company's core mission is to bring tenants and landlords together to facilitate an optimal rental experience, prioritising the needs of tenants. The company distinguishes itself through a tenant-first approach, offering rooms to rent in Hereford, Worcester, Gloucester, and Cheltenham. Relo Rooms provides luxury, fully furnished rooms with all-inclusive bills, encompassing Wi-Fi, water, electricity, gas, council tax, and TV license. A key feature of the firm's offering is the absence of traditional deposits, instead utilising a membership-based deposit alternative scheme.

Tenants benefit from flexible tenancy agreements, allowing them to cancel at any time with a one-month notice period, and a 30-day "No Quibble Guarantee" for new residents. The company also ensures 24-hour maintenance reporting, weekly cleaning of communal areas, super-fast Wi-Fi, and exclusive discounts at local businesses for its residents. Relo Rooms focuses on fostering a community by matching like-minded working professionals, typically in their mid-20s to early 30s, and organises community events and social gatherings. For landlords, Relo Rooms offers a specialised lettings and management service, with a particular focus on Houses in Multiple Occupation (HMOs).

The firm provides a "Premium Landlord Service" that includes guaranteed rent for up to ten years, property refurbishment to meet current compliance standards, and 24/7 maintenance support without hidden fees. The company also furnishes properties using its in-house interior design team and is dedicated to finding professional tenants who are thoroughly vetted. Tenant vetting procedures include previous landlord references, proof of employment, passport and visa checks, and proof of address. Relo Rooms typically manages properties with three to ten bedrooms and offers a Full Management service, charging a percentage of collected rents.

Relo Rooms, which operated as "Relocation PA" for seven years, underwent a rebranding in October 2022 to reflect its growth and success within the Hereford HMO industry. The firm's team possesses extensive experience in assisting young professionals in finding co-living spaces and collaborating with landlords to enhance tenant retention and property profitability. Miles Pattison-Appleton, the director, established Relo while at university to manage his expanding residential property portfolio and now operates as a full-time property investor, developer, and entrepreneur. The company's operational model is designed to provide a comprehensive service that addresses the needs of both tenants seeking quality shared accommodation and landlords requiring expert management of their HMO properties.