Seraph

Seraph Property Management is a professional property management company based in Cardiff, offering specialist commercial and residential property management services. The firm is part of The Seraph Group, established in 2006, and focuses on managing, protecting, and maximising the potential of property assets. Seraph Property Management provides services ranging from one-off advice to full bespoke management solutions for a diverse client base. The company's mission is to bring people and property together through its passion and knowledge, fostering valuable and lasting relationships.

The firm specialises in residential and block management, alongside various aspects of domestic and commercial property maintenance. Seraph Property Management adopts a personal approach to property management, considering individual client goals and the long-term trajectory of each property. Its clientele spans from individuals with a single property to letting agents seeking to outsource management, as well as freeholders, leaseholders, developers, and receivers of rent. The company also collaborates with other management firms to provide maintenance and facilities management support.

Seraph Property Management offers comprehensive support for purpose-built student accommodation (PBSA), assisting with all aspects of management. Recognising the significant growth in the build-to-rent and Private Rented Sector (PRS) market, the firm has developed ‘Seraph Property+’ to specifically support build-to-rent investors as rental demands evolve. This specialized service ensures that the company remains responsive to emerging trends and investor needs within these dynamic property sectors. Beyond core management, Seraph Property Management provides a range of supplementary services.

These include facilities management for clients who require support in running their buildings without full management, and portfolio management for those with extensive or varied property holdings. The firm also offers investment and asset management services, designed to help clients enhance existing portfolios or facilitate expansion. Fire Risk Assessment Services are a critical component of the company's offerings, particularly for commercial and shared accommodation buildings, underscoring its commitment to compliance and safety. The core management team operates from Cardiff, coordinating all facets of property management, including compliance, finance, health and safety, and customer liaison.

This central team supports Site Agents and Housing Officers who regularly visit properties within the portfolio to ensure standards are maintained and to address any issues. These on-site personnel are strategically located in areas relevant to their blocks and work with trusted contractors for both emergencies and routine tasks. Seraph Property Management emphasizes its company values of Teamwork, Integrity, Innovation, Accountability, Customer Service, and Knowledge, which guide its operations and client interactions.