SME Professional

SME Professional operates as a provider of market-leading cloud CRM software and integrated website solutions for the property industry. The company serves property management firms and estate agencies across the United Kingdom. Since its inception in 2006, SME Professional has focused on developing software designed to streamline the management and sale of properties. The firm's offerings aim to enhance efficiency through automated management, client accounting, comprehensive reporting, and marketing functionalities.

The software provided by SME Professional encompasses a range of features intended to support various aspects of property operations. These include client accounting, lettings management, property management, compliance management, property marketing, leads management, client portals, and communication tools. The system facilitates the automation of manual payments and reconciliation processes, aiming to save time for users. It also supports the creation of tenancies and the move-in process, transforming daily property management tasks into efficient workflows.

Furthermore, the software centralises and automates property marketing efforts and lead management. SME Professional's software is characterised by its emphasis on integrations, offering seamless connectivity with over 100 other software applications. The company collaborates with various partners to assist its customers in maximising their business potential through these connected solutions. The firm has been recognised for being among the first to market with features that have since become standard in property management software.

SME Professional employs modern agile software development methods, implementing weekly releases to ensure continuous product evolution and enhancement. The company caters to a diverse client base, supporting property agencies of varying sizes, from national franchises to established single and multi-branch offices, as well as newly established agencies. Over 10,000 users currently utilise the software provided by SME Professional. The firm offers a UK-based support team, which provides assistance through telephone and email, alongside private training sessions, one-to-one software walkthroughs, live webinars, and a comprehensive help centre.

This support team comprises individuals with expertise drawn from across the property industry. SME Professional also provides support during the onboarding process, including data migration from other software systems, to ensure a smooth transition for new clients. In addition to its core software offerings, SME Professional extends its services to include contemporary website design, graphic design, and digital marketing, specifically tailored for the property industry. These websites are designed to be fully integrated with the company's software.

The firm offers a Website Subscription Service, which involves a setup fee followed by ongoing monthly costs for a professionally managed website, inclusive of developer support and maintenance. Clients of this service benefit from the company's commitment to continuous feature development for their websites. SME Professional operates as an independently owned company.