No Letting Go

No Letting Go operates as a specialist in property inventory management across the United Kingdom. The firm focuses on delivering accurate and fully-compliant property reporting services for both landlords and letting agents. With a significant national footprint, the company maintains over 90 offices and employs more than 400 property inventory specialists throughout the country. This extensive network enables No Letting Go to offer its services wherever and whenever clients require them, ensuring broad coverage and accessibility for property professionals.

The company's primary objective is to provide top-tier, compliant property reporting services within a sector that continually adapts to new legislation and the increasing importance of thorough property inventory management. The company offers a comprehensive suite of property inspection and reporting services designed to support the entire tenancy cycle. Key offerings include pre-tenancy inventory management and schedule of condition reports, which document the property's state before a tenant moves in. During a tenancy, No Letting Go provides mid-term property reports and vacant property inspections.

At the end of a tenancy, the firm conducts pre-check-outs, detailed check-out reports, and dilapidations assessments. Beyond these core inventory services, the company also provides Legionella Risk Assessments, 360 Virtual Tours and Floorplans, and property viewing services. The firm also assists with compliant requirements such as Right to Rent checks and offers an automated check-in and sign service called DigiSign, which streamlines the tenant signature process. No Letting Go leverages technology to enhance its service delivery and client experience.

The company provides clients with a booking and tracking portal, allowing for efficient management of all inventory ordering and report access. This cloud-based property inventory management system facilitates national and local agents in managing their reporting needs with ease. Clients have the flexibility to interact centrally through a single point of contact or directly with their nearest local office. The firm offers tailored services, including an outsourced solution, the provision of its Kaptur software for clients who prefer in-house inventory management, or a hybrid approach combining both.

This adaptable service model aims to integrate seamlessly with clients' existing systems and processes. The company's client base spans from large national agents to smaller independent operators, reflecting its capacity to cater to diverse needs within the rented sector. No Letting Go collaborates with leading organisations to support the rented sector through its property management services. The firm's reports are designed to be detailed, clear, and transparent, providing both written and photographic documentation of a property's condition and contents, including cleanliness standards.

This approach aims to protect landlords in the event of disputes, with the company noting that a very low percentage of its end-of-tenancy reports proceed to adjudication. The firm also assists in assigning tenant and landlord responsibility and supports clients until any disputes are resolved. No Letting Go's mission is to provide compliant inventory management services that safeguard client properties. The company has been delivering property inventories since 2006, expanding its service portfolio over time to include virtual tours, Legionella risk assessments, and Right to Rent checks, among others.

With a national service delivered at a local level through its extensive network of offices, the firm ensures consistent quality and service standards across all reports, regardless of the ordering location. The company's ethos is rooted in reliability, consistency, and accountability, which are integrated into its team and operations. No Letting Go continuously invests in technological innovations to refine its customer experience and maintain its position within the industry.